Accounting Software Customer Support - REMOTE
United States
Customer Service
Contract

Responsibilities

Assist QuickBooks customers with questions about QuickBooks Online Advanced, Payroll and Payments. In this role, you’ll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions.

Call types can include:

  1. Software functionality and navigation
  2. Account management
  3. QuickBooks Online Payments
  4. Payroll support
  5. Troubleshooting and resolving customer issues
  6. Guidance on relevant QuickBooks products (cross-selling when applicable)

Why Become a Working Solutions PRO?

  1. Work from Home: Ditch the commute and enjoy the comfort of home.
  2. Flexible Hours: Set your own schedule and work when it's convenient for you.
  3. Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
  4. Supportive Environment: We’re here to help every step of the way!

Application Process:

  • Create Profile (filling out the apply fields at the bottom of this page)
  • Complete Assessments (only one-attempt is allowed)
  • Pass PC Scan (must be on a computer, not mobile device)
  • Record Video Interview (can re-record as many times as needed)
  • For more details, check out our Application Guide

Earnings Potential

  • Earn up to $0.33/handle minute with a 45-minute minimum guarantee
    • Contractors on this program typically earn $14.85 - $19.80/hour based on call volume and availability

Skills Needed

  • Proficiency in QuickBooks (2+ years experience required)
  • Demonstrated ability to deliver high-quality customer service over the phone.
  • Comfortable cross-selling when relevant.
  • Tech savvy and avid computer user.
  • Communicate with a friendly tone and professional demeanor

Schedule

  • Flexible schedule opportunities - you choose your own hours!
    • Monday - Friday (8am-8pm)

Work Environment Requirements

  • Quiet, uninterrupted space
  • Organized desk area

Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, at least 10 Mbps download speed
  • Wired internet connection (no wi-fi or mobile internet)
  • Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • Wired USB headset with microphone
  • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
  • No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc. 

*Full PC requirements

Important Information

For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2026-09-14

Valid Through: 

2026-10-15

Language Requirement: 

English
Working Solutions
Telecommute
United States
Call Center Customer Service;Finance/Accounting Software;Tech Support
Apply for
Accounting Software Customer Support - REMOTE
United States
Customer Service
Contract

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Candidate Questions

Question #1

Working Solutions agents are independent contractors who work from their individual home offices and provide their own office technology and equipment. Do you understand and acknowledge that you are applying for an independent contractor opportunity and not an employee position?*

Question #2

Working Solutions has a zero-tolerance policy regarding background noise while working and agents may need to handle confidential information. Do you agree to provide a quiet and secure home office during all working hours?*

Question #3

This work requires reliable broadband internet service to your home office. This does not include mobile or public internet service. Is this available in your home office currently or are you willing and able to quickly obtain it if selected?*

Question #4

I hereby certify that I have not knowingly withheld any information that might impact my consideration for work and that the answers given by me are true and correct to the best of my knowledge. I further certify that I have personally completed this application. I understand that any omission or misstatement of material fact shall be grounds for rejection of this application or for immediate contract cancellation if applicable, regardless of the time elapsed before discovery.*