Assist senior customers with placing medical supply orders and navigating their available benefit programs. In this role, you will handle inbound calls, help members understand how to use their benefits, apply eligible discounts, and answer questions about coverage and reimbursements.

This quarterly need is for June 22, 2026 - July 10, 2026. Contractors who successfully complete this quarterly surge will be invited back to each quarterly surge (every 3 months).

Representatives will:

• Assist in ordering product catalogs.
• Assist in purchasing products.
• Assist with placing orders directly for customers.
• Answer calls related to benefits.
• Escalate callers to tier 2 team members when necessary.
• Address all customer questions and concerns empathetically, patiently, positively, and professionally
• Professionally document expressions of dissatisfaction.

This position requires empathy, attention to detail, and a strong commitment to providing professional, HIPAA-compliant support.

Application Process:

1. Create Profile (filling out the apply fields at the bottom of this page)
2. Complete Assessments (only one-attempt is allowed)
3. Pass PC Scan (must be on a computer, not mobile device)
4. Record Video Interview (can re-record as many times as needed)
5. For more details, check out our Application Guide

Why Become a Working Solutions PRO?

1. Work from Home: Ditch the commute and enjoy the comfort of home.
2. Flexible Hours: Set your own schedule and work when it's convenient for you.
3. Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
4. Supportive Environment: We’re here to help every step of the way!

• Pay rate is $0.29/customer interaction minute with a guaranteed minimum of 39 mins per hour
• Earn up to $17.40/hour equivalent

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington state for this program. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.