Hospitality Sales and Customer Service Representative – Remote
Canada
Customer Service/Sales
Contract

Responsibilities

We're seeking sales-forward, detail-oriented independent contractors to help customers with hotel reservations at upscale properties. In this role, you will assist callers with hotel reservations and booking confirmations while providing first class customer service. This is a great opportunity for those passionate about hospitality.

Why Become a Working Solutions PRO?

  • Work from Home: Ditch the commute and enjoy the comfort of home.
  • Flexible Hours: Set your own schedule and work when it's convenient for you.
  • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
  • Supportive Environment: We’re here to help every step of the way!

Earnings Potential

  • Canadian PROs will earn $0.21/customer interaction minute (USD) with a minimum guarantee of 39 minutes per hour.

Skills Needed

  • Sales skills
  • Excellent customer care skills
  • Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties
  • Hospitality experience preferred
  • Friendly tone and professional demeanor
  • Tech-savvy and avid computer user
  • Excellent written and verbal communication
  • Self-motivated and resourceful

Schedule

  • Flexible schedule opportunities - you choose your own hours!
    • Client phone lines are open 24/7
    • Weekday, weekend, night hours available. 

Work Environment Requirements

  • Quiet, uninterrupted space
  • Organized desk area

Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, with at least 10 MBPS download and 3 MBPS upload speeds
  • Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi or mobile internet)
  • Windows 11 operating system must be used
  • Microsoft Defender antivirus software (included with Windows 11) installed, running and up to date
  • Wired USB headset with microphone
  • Mac Support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
  • Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work  

*Full PC requirements

Important Information

Contractors may work from the United States or Canada on this program. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2025-12-31

Valid Through: 

2026-01-25

Language Requirement: 

English
Working Solutions
Telecommute
Canada
Call Center Customer Service;Travel Booking
Apply for
Hospitality Sales and Customer Service Representative – Remote
Canada
Customer Service/Sales
Contract

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Candidate Questions

Question #1

Working Solutions agents are independent contractors who work from their individual home offices and provide their own office technology and equipment. Do you understand and acknowledge that you are applying for an independent contractor opportunity and not an employee position?*

Question #2

Working Solutions has a zero-tolerance policy regarding background noise while working and agents may need to handle confidential information. Do you agree to provide a quiet and secure home office during all working hours?*

Question #3

This work requires reliable broadband internet service to your home office. This does not include mobile or public internet service. Is this available in your home office currently or are you willing and able to quickly obtain it if selected?*

Question #4

I hereby certify that I have not knowingly withheld any information that might impact my consideration for work and that the answers given by me are true and correct to the best of my knowledge. I further certify that I have personally completed this application. I understand that any omission or misstatement of material fact shall be grounds for rejection of this application or for immediate contract cancellation if applicable, regardless of the time elapsed before discovery.*