Bilingual (Spanish) Customer Support, Response Specialist - Remote
Canada
Customer Service
Contract

Responsibilities

We’re looking for bilingual (must be fluent in BOTH Spanish and English) independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.

**This program requires contractors to pass a fluency test**

Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call and be able to handle stressful situations in a calming manner. 

Why Become a Working Solutions PRO?

  • Work from Home: Ditch the commute and enjoy the comfort of home.
  • Flexible Hours: Set your own schedule and work when it's convenient for you.
  • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
  • Supportive Environment: We’re here to help every step of the way!

Earnings Potential

  • Bilingual contractors will earn up to $0.32 per customer interaction minute with a 48-minute minimum guarantee (equivalent to USD $19.20/hour)

Skills Needed

  • Caring, sympathetic and helpful demeanor
  • Strong customer service skills, including active listening
  • Multi-tasking to find answers while on with customer
  • Ability to react and respond decisively in emergency situations
  • Ability to reassure, control and diffuse emotional and/or difficult calls
  • Prior experience with driver assistance programs is a bonus, but not required
  • Contractors on the Spanish bilingual queues must be fluent in BOTH Spanish and English



Schedule

  • Flexible schedule opportunities – you choose your hours!
    • Client hours of operation are open 24/7
    • Day, night, and weekend hours available.

Work Environment Requirements

  • Quiet, uninterrupted work space

Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, with at least 10 Mbps download speed
  • Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
  • Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • Wired USB headset with microphone (Gaming headsets not accepted)
  • Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
  • Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Important Information

Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our team of PROs, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say.


Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2025-11-25

Valid Through: 

2025-12-30

Language Requirement: 

Bilingual - English and Spanish
Working Solutions
Telecommute
Canada
Call Center Customer Service
Apply for
Bilingual (Spanish) Customer Support, Response Specialist - Remote
Canada
Customer Service
Contract

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Candidate Questions

Question #1

Working Solutions agents are independent contractors who work from their individual home offices and provide their own office technology and equipment. Do you understand and acknowledge that you are applying for an independent contractor opportunity and not an employee position?*

Question #2

Working Solutions has a zero-tolerance policy regarding background noise while working and agents may need to handle confidential information. Do you agree to provide a quiet and secure home office during all working hours?*

Question #3

This work requires reliable broadband internet service to your home office. This does not include mobile or public internet service. Is this available in your home office currently or are you willing and able to quickly obtain it if selected?*

Question #4

I hereby certify that I have not knowingly withheld any information that might impact my consideration for work and that the answers given by me are true and correct to the best of my knowledge. I further certify that I have personally completed this application. I understand that any omission or misstatement of material fact shall be grounds for rejection of this application or for immediate contract cancellation if applicable, regardless of the time elapsed before discovery.*