Customer Care Representative, Senior Living - Remote
Canada
Customer Service/Sales
Contract

Responsibilities

Help seniors and their families navigate senior living choices by providing information, answering questions, and facilitating referrals to advisors. Listening skills and empathy are essential to this role. This is a work-from-home opportunity that provides customer service through inbound and outbound phone calls.

Why Become a Working Solutions PRO?

  • Work from Home: Ditch the commute and enjoy the comfort of home.
  • Flexible Hours: Set your own schedule and work when it's convenient for you.
  • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
  • Supportive Environment: We’re here to help every step of the way!

Application Process:

  • Create Profile (filling out the apply fields at the bottom of this page)
  • Complete Assessments (only one-attempt is allowed)
  • Pass PC scan (must be on a computer, not mobile device)
  • Record Video Interview (can re-record as many times as needed)
  • For more details, check out our Application Guide

Earnings Potential

  • Earn up to $0.14/productive minute up to the equivalent of US $8.40 per hour + additional incentive opportunities (paid in USD)
    • Performance-based incentives provide the opportunity to earn an additional $0.04 to $0.07 (USD) per productive minute

Skills Needed

  • Exceptional verbal communication and rapport-building skills
  • Consultative sales skills
  • Ability to multi-task - you will be speaking with callers, navigating multiple systems, and entering information to create client profiles
  • High comfort level working on a scripted program
  • Empathy - you will be dealing with sensitive health issues

Schedule

  • Client hours of operation are Monday-Sunday, 7:00am-11:00pm
  • You create your own schedule - select the available hours that are convenient for you.

Work Environment Requirements

  • Quiet, uninterrupted space
  • Organized desk area

Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, recommended at least 10 MBPS
  • Wired internet connection (no wi-fi or mobile internet)
  • Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • USB headset with microphone
  • Dual monitors

*Full PC requirements

Important Information

Contractors on this program must live in and work from within the United States or Canada. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2026-08-31

Valid Through: 

2026-09-11

Language Requirement: 

English
Working Solutions
Telecommute
Canada
Call Center Customer Service;Outbound Sales
Apply for
Customer Care Representative, Senior Living - Remote
Canada
Customer Service/Sales
Contract

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Candidate Questions

Question #1

Working Solutions agents are independent contractors who work from their individual home offices and provide their own office technology and equipment. Do you understand and acknowledge that you are applying for an independent contractor opportunity and not an employee position?*

Question #2

Working Solutions has a zero-tolerance policy regarding background noise while working and agents may need to handle confidential information. Do you agree to provide a quiet and secure home office during all working hours?*

Question #3

This work requires reliable broadband internet service to your home office. This does not include mobile or public internet service. Is this available in your home office currently or are you willing and able to quickly obtain it if selected?*

Question #4

I hereby certify that I have not knowingly withheld any information that might impact my consideration for work and that the answers given by me are true and correct to the best of my knowledge. I further certify that I have personally completed this application. I understand that any omission or misstatement of material fact shall be grounds for rejection of this application or for immediate contract cancellation if applicable, regardless of the time elapsed before discovery.*