Customer Support Representative, Intuit TurboTax - Remote
United States
Customer Service
Contract

Responsibilities

We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you!

**No prior tax experience required to apply. We provide all the education you need to be successful in this role.**


In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.


  • Work from Home: Ditch the commute and enjoy the comfort of home.
  • Flexible Hours: Set your own schedule and work when it's convenient for you.
  • Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
  • Supportive Environment: We’re here to help every step of the way!

Earnings Potential

  • Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives.
  • Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hour plus great peak incentives.

Skills Needed

  • Sincere desire to assist the customer 
  • Tech savvy and avid computer user
  • Ability to multi-task and navigate multiple systems
  • Communicate with a friendly tone and professional demeanor

Schedule

  • This seasonal contract runs through April 15th, 2026 (Tax Day)
  • Flexible schedule opportunities - you choose your hours!
    • Program is open 7am and 11pm CST, Monday-Sunday
    • Weekday and weekend options 

Work Environment Requirements

  • Quiet, uninterrupted space
  • Organized desk area
  • Professional appearance (when on camera)

Technology Requirements

  • Personal computer (no tablet)
  • Broadband internet connection, recommended at least 10 MBPS
  • Wired internet connection (no wi-fi or mobile internet)
  • Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • USB headset with microphone
  • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples' Boot Camp utility.
  • A webcam**

*Full PC requirements

Important Information

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

** As part of our seasonal incentives, some applicants for this program may be selected to receive a webcam, if needed, to help ensure they're set up for success. This is a limited-availability offer and not guaranteed for all applicants but a great added bonus for our agent community.


Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2025-11-11

Valid Through: 

2026-04-15

Language Requirement: 

English
Working Solutions
Telecommute
United States
Call Center Customer Service;Finance/Accounting Software;Live Chat;Tech Support
Apply for
Customer Support Representative, Intuit TurboTax - Remote
United States
Customer Service
Contract

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Candidate Questions

Question #1

Working Solutions agents are independent contractors who work from their individual home offices and provide their own office technology and equipment. Do you understand and acknowledge that you are applying for an independent contractor opportunity and not an employee position?*

Question #2

Working Solutions has a zero-tolerance policy regarding background noise while working and agents may need to handle confidential information. Do you agree to provide a quiet and secure home office during all working hours?*

Question #3

This work requires reliable broadband internet service to your home office. This does not include mobile or public internet service. Is this available in your home office currently or are you willing and able to quickly obtain it if selected?*

Question #4

I hereby certify that I have not knowingly withheld any information that might impact my consideration for work and that the answers given by me are true and correct to the best of my knowledge. I further certify that I have personally completed this application. I understand that any omission or misstatement of material fact shall be grounds for rejection of this application or for immediate contract cancellation if applicable, regardless of the time elapsed before discovery.*